Accessories
Spring Cashmere Preview
Pre Order Items
Shipping
1. ORDER PROCESSING TIME
Orders are dispatched within 2-4 business days.
Orders are not processed or shipped on weekends or public holidays.
While we aim to meet the stated timeframes, unexpected delays may occur
2. SHIPPING FEE AND TIMES
Hong Kong- Orders all have flat rate of HKD30 and free shipping for orders over HKD1500.
Delivery time- 2-3 business days
Selected Asia Region- Orders all have flat rate of USD 15 and free over USD200.
Delivery time- 4-7 business days
We offer international shipping to selected countries at a fixed delivery fee of USD 30 and free for orders over USD 300
Delivery Time - 7-14 business days
3. CUSTOMS & DUTIES
International orders may be subject to customs duties or taxes depending on your country's regulations. These charges are the responsibility of the recipient.
4. DELIVERY ISSUES
Please ensure your shipping information is accurate. We are not responsible for delays or failed deliveries caused by incorrect address details.
5. CANCELLATIONS
Orders cannot be modified or cancelled once they have been placed.
6. AUTOMATIC CANCELLATIONS
Orders may be automatically canceled due to:
- Product unavailability
- Payment authorization issues
- Incomplete or incorrect shipping details
If this occurs, you will be notified by email and will not be charged for canceled items.
7. PRE ORDER ITEMS
Pre-ordering allows you to secure high demand products before they sell out
Estimated shipping dates are listed on each product page; these dates are approximate and not guaranteed.
Full payment is charged at the time of purchase.
Orders containing both in-stock and pre-order items will be shipped separately at no additional cost. If you prefer one combined shipment, please contact our Customer Care team after placing your order.
Returns & Exchanges
RETURNS & REFUNDS
We unfortunately do not accept or refunds. We will try to be open and review each case respectively. All requests must be submitted within 5 days upon order arrival.
EXCHANGES
We accept exchange requests in the following cases:
- The product has a manufacturing defect (e.g. torn fabric, discoloration, broken structure, etc.).
- The item received is incorrect in design, color, or size compared to the confirmed order.
- The customer would like to change the size of the product.
For size exchanges, customers will kindly cover both-way shipping costs and any applicable customs fees.
Please note:
- Each order is eligible for one-time exchange only.
- Items that have been tailored or altered upon request are not eligible for return or exchange.
All exchange requests - including those due to product defects or shipping errors - must be submitted within 5 days of order arrival.
We're unable to process requests beyond this period. Thank you for your understanding.
To be eligible for exchange, the product must:
- Be in its original condition - unworn, unwashed, unaltered, with tags still attached.
- Be accompanied by the order confirmation or receipt.
- For defect claims, photos and an unboxing video are required.
The unboxing video must be continuous, taken from the moment the sealed, unopened package is shown until the product is fully unboxed, and the defect must be visible at the time of unboxing.
The process is as follows:
Step 1: Submit Your Exchange Request
To help us better understand your request, please kindly provide the following details to @contact@staelstudio.com:
- Order ID
- Product photos and unboxing video clearly showing the issue
- Exchange request (e.g., size, different design)
The process is as follows:
Step 1: Submit Your Exchange Request
To help us better understand your request, please kindly provide the following details:
- Order ID
- Product photos and unboxing video clearly showing the issue
- Exchange request (e.g., size, different design)
Step 2: Wait for confirmation and instructions from our Customer Service team (2-3 working days)
Step 3: Pack and return the item to us as instructed within the next 5 days.
(We're unable to process returns beyond this period.)
Step 4: STAËL STUDIO receives and inspects the returned product (10-14 working days)
Step 5: STAËL STUDIO prepares and ships the replacement item (Within2-3 working days)
Step 6: Customer receives the new item, completing the exchange process (10-14 working days)
Note: Shipping time excludes weekends and public holidays
6. WHO PAYS FOR SHIPPING?
- If the issue is due to a defect or mistake on our part,STAËL STUDIO will cover round-trip shipping.
- For size exchanges or customer-initiated requests, you'll be responsible for two-way shipping and any customs duties. We'll calculate shipping cost before moving forward.
Note: Shipping time excludes weekends and public holidays
Our Terms
At STAËL STUDIO, each piece is thoughtfully made in very limited quantities and we don't keep a large number of stock. Each is limited to about 10-20 pieces. As a growing brand, we are still refining our operations and at this stage, we're not yet able to offer a full refund or return system.
That said, every order holds deep meaning for us. And while we don't offer returns or refunds as a general policy, we always keep our hearts open to reviewing special cases with care and understanding.
STAËL STUDIO is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
1. INFORMATION WE COLLECT
We may collect the following information:
Personal Information: Name, email address, shipping address, billing address, phone number, and payment information.
Usage Data: Information about how you use our website, such as your IP address, browser type, and pages visited.
Device Information: Information about the device you use to access our website, such as your device type and operating system.
2. HOW WE USE YOUR INFORMATION
We may use your information to:
Process your orders: We use your information to fulfill your orders and provide customer service.
Communicate with you: We may use your email address to send you order confirmations, shipping updates, and marketing communications.
Improve our website: We use analytics to track website usage and improve our website's performance.
Personalize your experience: We may use your information to personalize your experience on our website.
3. HOW WE SHARE YOUR INFORMATION
We may share your information with:
Third-party service providers: We may share your information with third-party service providers who help us operate our business, such as payment processors and shipping carriers.
Law enforcement: We may disclose your information if required by law or to protect our rights.
4. DATA SECURITY
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, and destruction.
5. YOUR RIGHTS
You have the right to:
Access your information: You can request access to the personal information we hold about you.
Correct your information: You can request that we correct any inaccurate information are held about you in accordance with the law or to protect our rights.
6. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.
Contact us
If you have any questions or concerns please contact us via Email: contact@staelstudio.com. We will usually respond within 48 hours.